As many of you know I am currently studying for my MBA.  Yes, even at my age you can go back to school!  What follows is a recent assignment I thought appropriate to share given the current transformation of auto retailing.

The literature most frequently breaks change into three categories,  (1; 2; 7).  There are specific change initiatives that have a start and completion date, changing CRM software for example; there are continuous improvement changes that are an ongoing part of business; and then there is transformational change.  As Lawrence Miller (4) puts it “sometimes revolution rather than evolution is called for.”  Read more