Our mission is to deliver the tools and training necessary to maximize your customer satisfaction, operational efficiency, and dealership’s fixed operations profits.
Next-Level’s powerful coaching techniques apply knowledge, turning it into skill.
Consistent reinforcement of these skills drive long-term success for our clients.
Build lifetime relationships with your customers so that they continuously come to your dealerships for all of their automotive needs!
Next-Level is an automotive training and consulting firm, focused on Fixed Operations and Leadership Development. We offer a wide range of services including:
Service Advisor Training
Service Manager and Leadership Development
Service Drive Process Improvement
Next-Level facilitates brainstorming with the Dealer Principal, General Manager, Fixed Ops Director, and other key leaders for the selection of the best strategies for you and your team.
We conduct thorough process effectiveness reviews to identify the key drivers that will quickly provide the greatest impact. Next-Level works with your management team to develop a specific, measurable, action plan that is realistic with deadlines for implementation and performance.
We utilize adult learning science to create blended learning programs that are effectively retained and applied on the job. This results in lasting behavior change and drives performance improvement with our Service Advisor and Service Manager development.
Next-Level Automotive Group is the most highly accredited leadership development firm in the dealership fixed operations space.
We have the unique capability of weaving essential leadership skills and concepts throughout our fixed operations training and development.
Leaders are the driving force of their team!
Take the next step and let us know how we can help!
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Ray began his career in the automotive business over 47 years ago, working in every facet of the dealership for the first 21 years and consulting/developing others for the next 26 years. Ray started in the sales department learning the business from the ground up. He also worked in parts and service, completing his dealership career with ten years as a Fixed-Ops Director.
Ray guided a large metro store that operated two shifts, open daily from 7:00 am – midnight. His dealership was top ten in the country for CSI, always profitable, and had a staff that remained together for years.
Dean Estep provided Ray with the opportunity to launch a second career as a facilitator by permitting him to teach a class with only 24 hours to prepare. Ray studied the material, taught the class successfully, and the next (as they say) is history.
Ray’s dealership foundation launched the second half of his career where he naturally took to developing and consulting for dealerships and the aftermarket. For the past 26 years, Ray has worked with over fifteen manufacturers in various roles including: facilitator, corporate team leader, remote learning host, coach, webinar presenter, course designer, focus group moderator. He joined Service Operation Specialist, a national recognized training company where he progressed from project manager to National Field Manager. Ray also has experience in assessing, consulting and training coaches and staff for Bombardier Powersports dealerships in the US and Canada.
Ray’s thorough understanding of Fixed Operations leads to instant credibility among dealership personnel and he is thrilled to rejoin Dean Estep and the Next Level Automotive Group team.
In his spare time, Ray enjoys restoring older vehicles, riding motorcycles and boating.
