Coaching is the key concept behind Next-Level’s success.
These sessions consist of intense practice with an experienced facilitator critiquing the students’ performance which results in increased competence & confidence when selling on the drive.
“I hear and I forget,
I see and I remember,
I do and I understand.”
– Confucius
“We have been working with Next-Level Automotive Group for years doing live training and coaching. At the beginning of last year during Covid, I was skeptical about how effective live virtual coaching could be. But that skepticism soon went away when I noticed the improvement of my service advisors’ confidence. My advisors’ sales started skyrocketing. I think one of the biggest influences on their increased sales came from the constant repetition and practice with Next-Level, which boosted their confidence and ability to close sales more effectively. I highly recommend Next-Level for virtual coaching and service advisor development
I am a BELIEVER in Next Level and a BELIEVER in Dean, he’s the BEST!”
Service Manager at gerald subaru
Ray began his career in the automotive business over 47 years ago, working in every facet of the dealership for the first 21 years and consulting/developing others for the next 26 years. Ray started in the sales department learning the business from the ground up. He also worked in parts and service, completing his dealership career with ten years as a Fixed-Ops Director.
Ray guided a large metro store that operated two shifts, open daily from 7:00 am – midnight. His dealership was top ten in the country for CSI, always profitable, and had a staff that remained together for years.
Dean Estep provided Ray with the opportunity to launch a second career as a facilitator by permitting him to teach a class with only 24 hours to prepare. Ray studied the material, taught the class successfully, and the next (as they say) is history.
Ray’s dealership foundation launched the second half of his career where he naturally took to developing and consulting for dealerships and the aftermarket. For the past 26 years, Ray has worked with over fifteen manufacturers in various roles including: facilitator, corporate team leader, remote learning host, coach, webinar presenter, course designer, focus group moderator. He joined Service Operation Specialist, a national recognized training company where he progressed from project manager to National Field Manager. Ray also has experience in assessing, consulting and training coaches and staff for Bombardier Powersports dealerships in the US and Canada.
Ray’s thorough understanding of Fixed Operations leads to instant credibility among dealership personnel and he is thrilled to rejoin Dean Estep and the Next Level Automotive Group team.
In his spare time, Ray enjoys restoring older vehicles, riding motorcycles and boating.
