Our most progressive clients believe that their General Managers need to have more than a shallow level of understanding in fixed operations. Lack of depth leads to a lack of wisdom in driving this part of their business.
At Next-Level, we train General Managers in the operational side of business which allows them to provide a superior level of leadership with their management.
“Gerald Automotive Group partnered with Next-Level Automotive Group in 2017 based on the recommendation of one of my 20 group mentors. We use them in many areas including: Fixed ops performance groups, management training, as well as service advisor training and development. Their techniques include a robust online e-Learning platform, live on-site training, and virtual coaching.
Currently, we are engaged with Next-Level for a comprehensive General Manager initiative, training my GMs in fixed operations interspersed with powerful leadership development.”
President of Gerald Auto Group
Ray began his career in the automotive business over 47 years ago, working in every facet of the dealership for the first 21 years and consulting/developing others for the next 26 years. Ray started in the sales department learning the business from the ground up. He also worked in parts and service, completing his dealership career with ten years as a Fixed-Ops Director.
Ray guided a large metro store that operated two shifts, open daily from 7:00 am – midnight. His dealership was top ten in the country for CSI, always profitable, and had a staff that remained together for years.
Dean Estep provided Ray with the opportunity to launch a second career as a facilitator by permitting him to teach a class with only 24 hours to prepare. Ray studied the material, taught the class successfully, and the next (as they say) is history.
Ray’s dealership foundation launched the second half of his career where he naturally took to developing and consulting for dealerships and the aftermarket. For the past 26 years, Ray has worked with over fifteen manufacturers in various roles including: facilitator, corporate team leader, remote learning host, coach, webinar presenter, course designer, focus group moderator. He joined Service Operation Specialist, a national recognized training company where he progressed from project manager to National Field Manager. Ray also has experience in assessing, consulting and training coaches and staff for Bombardier Powersports dealerships in the US and Canada.
Ray’s thorough understanding of Fixed Operations leads to instant credibility among dealership personnel and he is thrilled to rejoin Dean Estep and the Next Level Automotive Group team.
In his spare time, Ray enjoys restoring older vehicles, riding motorcycles and boating.
