Through a guided discovery approach, we help managers find executable solutions to real-world problems. We empower managers with the necessary tools & knowledge to transform their service departments.
Action plans are developed for every session and service managers are held accountable for their commitments.
Our one-on-one coaching sessions are offered both virtually and live.
We offer flexible scheduling so these sessions can easily fit into even the busiest of schedules.
Good coaches ask great questions. As certified coaches with the Maxwell team, we know how to ask the right questions to lead managers to discover new opportunities for growth & obtain tangible solutions.
“My general manager engaged Next-Level to serve as coaches to help me advance my career. I’ve been doing one-on-one virtual coaching sessions with Marc Wollard and Dean Estep for almost a year. The result has been transformational change in financial results, customer retention, and employee satisfaction.
Working with Next-Level is like a booster shot for me. Every time we have a coaching session, we dive deep into various topics such as…
Each meeting ends up running a bit over because we get so engulfed in what we’re talking about, neither Marc nor I want to get off the call. Working with Next-Level has been pivotal to my career and job satisfaction. I look forward to what the future holds!”
Service Manager at Heyward Allen toyota
Ray began his career in the automotive business over 47 years ago, working in every facet of the dealership for the first 21 years and consulting/developing others for the next 26 years. Ray started in the sales department learning the business from the ground up. He also worked in parts and service, completing his dealership career with ten years as a Fixed-Ops Director.
Ray guided a large metro store that operated two shifts, open daily from 7:00 am – midnight. His dealership was top ten in the country for CSI, always profitable, and had a staff that remained together for years.
Dean Estep provided Ray with the opportunity to launch a second career as a facilitator by permitting him to teach a class with only 24 hours to prepare. Ray studied the material, taught the class successfully, and the next (as they say) is history.
Ray’s dealership foundation launched the second half of his career where he naturally took to developing and consulting for dealerships and the aftermarket. For the past 26 years, Ray has worked with over fifteen manufacturers in various roles including: facilitator, corporate team leader, remote learning host, coach, webinar presenter, course designer, focus group moderator. He joined Service Operation Specialist, a national recognized training company where he progressed from project manager to National Field Manager. Ray also has experience in assessing, consulting and training coaches and staff for Bombardier Powersports dealerships in the US and Canada.
Ray’s thorough understanding of Fixed Operations leads to instant credibility among dealership personnel and he is thrilled to rejoin Dean Estep and the Next Level Automotive Group team.
In his spare time, Ray enjoys restoring older vehicles, riding motorcycles and boating.
