Next-Level has a unique process to develop successful performance groups.
Most performance groups drill down on numbers and demand improvements.
Alternatively, Next-Level focuses on operational behaviors. Our sessions include in-depth conversations of best practices and real-world solutions. We finish with a commitment as to how behaviors will change and the expected results.
“We partnered with Next Level several years ago in doing performance groups, service manager development, and service advisor training.
We now house their e-Learning system on our Corporate LMS and use them in multiple live training events throughout the year. They provide great value in Service Manager operational development and leadership. My team looks forward to the sessions and talk about it for months afterwards. We have engaged with Next-level next year to continue growing this dynamic relationship.”
Vice President of Fixed Operations
Ray began his career in the automotive business over 47 years ago, working in every facet of the dealership for the first 21 years and consulting/developing others for the next 26 years. Ray started in the sales department learning the business from the ground up. He also worked in parts and service, completing his dealership career with ten years as a Fixed-Ops Director.
Ray guided a large metro store that operated two shifts, open daily from 7:00 am – midnight. His dealership was top ten in the country for CSI, always profitable, and had a staff that remained together for years.
Dean Estep provided Ray with the opportunity to launch a second career as a facilitator by permitting him to teach a class with only 24 hours to prepare. Ray studied the material, taught the class successfully, and the next (as they say) is history.
Ray’s dealership foundation launched the second half of his career where he naturally took to developing and consulting for dealerships and the aftermarket. For the past 26 years, Ray has worked with over fifteen manufacturers in various roles including: facilitator, corporate team leader, remote learning host, coach, webinar presenter, course designer, focus group moderator. He joined Service Operation Specialist, a national recognized training company where he progressed from project manager to National Field Manager. Ray also has experience in assessing, consulting and training coaches and staff for Bombardier Powersports dealerships in the US and Canada.
Ray’s thorough understanding of Fixed Operations leads to instant credibility among dealership personnel and he is thrilled to rejoin Dean Estep and the Next Level Automotive Group team.
In his spare time, Ray enjoys restoring older vehicles, riding motorcycles and boating.
